Threshold of tolerance model: strategy for international travel |
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| Authors: | Deborah Meyer Lisa Robyn Barnes Anton Kriz |
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| Institution: | 1. University of Newcastle, Ourimbah, NSW, Australia
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| Abstract: | The purpose of this research is to investigate what factors influence the management of International Business Air Travel (IBAT). The researchers interviewed 34 business travellers, travel organisers and executives involved in IBAT from ten organisations in differing industries, in Australia. It was found that there are a multitude of factors influencing IBAT management, including professionalism and job satisfaction of travellers and the achievement of organisational goals such as carrying out successful international ventures or operating effectively in international markets. From the findings a strategic model was developed called the Threshold of Tolerance Model—which illustrates the potential point where both organisational goals are most likely to be met and where IBAT is most likely to be well managed for both travellers and organisations. |
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