| 社会满意度调查在城市体检与评估中的应用 |
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| 引用本文： | 谌丽,蒋雅卓.社会满意度调查在城市体检与评估中的应用[J].地理科学,2021,41(10):1729-1741. |
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| 作者姓名： | 谌丽 蒋雅卓 |
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| 作者单位： | 北京联合大学应用文理学院, 北京 100191 |
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| 基金项目： | 国家自然科学基金项目(42071215);北京市属高校高水平教师队伍建设支持计划项目(CIT&TCD201904075) |
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| 摘 要： | 回顾满意度的概念内涵，在城市研究中的应用进展基础上，总结了北京城市体检及住建部城市体检工作中满意度调查的实施方案和主要分析结论，梳理了社会满意度调查的特征。研究表明，主观满意度数据相比客观数据更为鲜活，能够准确反映不同群体对城市发展的价值判断与意愿，体现居民的关注点，在分析中与人群属性链接可以深挖不同人群的主要诉求，并且根据体检评估对象情况，灵活设置指标和确定优劣等级，易于发现水平差异和问题短板。未来城市体检中应建立常态化城市体检社会满意度调查工作机制，注重与客观数据、市民热线数据等多源数据的融合，主客观相互印证来指导城市规划及管理，从而提升城市建设精细化水平。
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| 关 键 词： | 主观满意度 城市体检 城市评估 城市体检方法体系 |
| 收稿时间： | 2021-06-01 |
| 修稿时间： | 2021-08-15 |
Application of Social Satisfaction Survey in City Health Examination Evaluation |
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| Chen Li,Jiang Yazhuo.Application of Social Satisfaction Survey in City Health Examination Evaluation[J].Scientia Geographica Sinica,2021,41(10):1729-1741. |
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| Authors: | Chen Li Jiang Yazhuo |
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| Institution: | College of Arts and Sciences, Beijing Union University, Beijing 100191, China |
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| Abstract: | In recent years, urban construction in China has gradually changed from “production-centered” to “people’s life-centered”. How to enhance the people’s sense of acquisition has become the goal of urban improvement. Therefore, the Beijing government and the Ministry of Housing and Urban-Rural Development have introduced social satisfaction surveys into their city health examination work, which use the subjective satisfaction of residents as a measurement scale, and is complementary to the traditional single perspective evaluation, so as to improve the regional environment and the people’s livelihood. This article reviews the concept and connotation of subjective satisfaction, summarizes the research progress of subjective satisfaction surveys in the field of urban researches. And on that basis, it introduces the implementation schemes and major conclusions of the city health examination work carried by the Beijing government and the Ministry of Housing and Urban-Rural Development separately. Finally, it summarizes the characteristics of social satisfaction survey, and puts forward its research prospects. The results point out that subjective satisfaction is extensively used in geography and urban planning to measure residents’ subjective perception to the various aspects of the residential environment. It is mainly used to assess the quality of the regional environment, evaluate the implementation effects of planning projects, and calculate the suitable environmental indicators and their parameters. The subjective satisfaction index system in city health examination always corresponds to the objective evaluation index system, and follows the principle of combining comprehensiveness and hierarchy. The survey method can be conducted online or offline according to the actual situation. According to the results of case analysis, the subjective satisfaction data are more vivid than the objective data, which can be more accurately reflect the value judgment and willing of different groups on urban development, and show that people really cares. In the analysis, it is matched with the attributes and characteristics of different groups, so that the main demands of different groups can be deeply explored. The addition of subjective satisfaction data enables the whole project to set indicators and determine evaluation levels more flexibly according to the evaluation objects. In addition, it is easier to find the differences among groups, as well as existing problems and deficiencies. The difficulty of its application is the high cost of carrying out, and it is difficult to track the same group of people and make historical comparisons. Furthermore, it is also difficult to interpret the results of satisfaction surveys and extract policy recommendations from them. In the future, a normalized social satisfaction survey work mechanism should be established in city health examination. It should promote the integration of subjective satisfaction data with objective data, 12345 hotline data and other multi-source data, subjectively and objectively corroborating each other to guide urban planning and management, so as to improve the level of refinement of urban construction. |
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| Keywords: | subjective satisfaction city health examination urban evaluation city health examination method system |
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