| 基于用户需求的地震应急信息服务特征研究 |
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| 引用本文： | 张翼,周妍,许娟,宴金旭,唐姝娅,陈维锋.基于用户需求的地震应急信息服务特征研究[J].震灾防御技术,2021,16(1):211-219. |
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| 作者姓名： | 张翼 周妍 许娟 宴金旭 唐姝娅 陈维锋 |
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| 作者单位： | 四川省地震局,成都 610041 |
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| 基金项目： | 国家重点研发计划（2018YFC1504500,2017YFC1500906）;四川地震科技创新团队专项（201902） |
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| 摘 要： | 从用户需求角度研究信息服务特征,有助于开展地震应急信息精准化服务并提升服务效率。通过对地震应急信息用户进行问卷调查,结合信息反馈、实地观察、文献分析等方法,开展高频词、载体、时间方面的信息服务需求分析,并刻画了用户画像。从服务内容、信息表达、时间分布规律3个维度归纳政府类、行业类和公众类用户地震应急信息服务特征,为应急管理系统有针对性地加强能力建设、拓展信息服务提供思路和参考依据。
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| 关 键 词： | 地震应急 信息服务 用户需求 服务特征 |
| 收稿时间： | 2020/9/15 0:00:00 |
Study on the Characteristics of the Earthquake Emergency Information Service Based on User Demands |
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| Zhang Yi,Zhou Yan,Xu Juan,Yan Jinxu,Tang Shuy,Cheng Weifeng.Study on the Characteristics of the Earthquake Emergency Information Service Based on User Demands[J].Technology for Earthquake Disaster Prevention,2021,16(1):211-219. |
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| Authors: | Zhang Yi Zhou Yan Xu Juan Yan Jinxu Tang Shuy Cheng Weifeng |
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| Institution: | Sichuan Earthquake Administration, Chengdu 610041, China |
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| Abstract: | The study on characteristics of information service from the perspective of user demands can help with the precise service of earthquake emergency information and the improvement of service efficiency. Through the questionnaire survey on the earthquake emergency information users, combined with information feedback, field observation, literature analysis, and other methods, the information service demand analysis is made in terms of frequently used words, carriers and time. The user portrait is defined. From the perspective of service content, information expression, and rules of time distribution, characteristics of the earthquake emergency information service for government, industry, and public users are summarized and proposed. It provides ideas and reference basis for the targeted reinforcement of ability construction and expansion of information service of the emergency management system. |
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| Keywords: | Earthquake emergency Information service User demands Service characteristics |
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