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供电局设备保修Call Center系统的设计与实现   总被引:7,自引:0,他引:7  
介绍了客户呼叫中心(call center)的基本原理.分析了供电局设备保修的具体需求.提出了一个电力设备保修联动系统的解决方案。实践表明,该系统很好地解决了设备保修和用户投诉问题。  相似文献   
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开发的中间件,将用于支持不同交换机的计算机电话集成,实现交换机和应用系统之间的电话服务请求和状态消息传递,协调语音和附加数据同步转移,使客户端应用程序能够与服务器之间进行数据交换,屏蔽不同交换机拥有的CT中间件协议和CT中间件接口,使应用程序员无需关心消息是如何在计算机、交换机、自动语音应答服务器之间传递,无需关心交换机的私有协议与接口,而专注于客户端的应用开发,并且使客户端应用程序兼容不同交换机.  相似文献   
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CLASS Spatial Analyst is a GIS tool which can be used to support spatially distributed hydrological modelling. The tool generates a number of spatial layers that can be used for many practical applications. These include climate zoning, multi‐resolution DEMs, Compound Topographic Index (CTI) (also referred to as Topographic Wetness Index, TWI), lateral multiple flow paths, accumulation and dispersion of water and solutes from hazard areas, estimation of soil depth, soil material/horizon distribution and soil moisture storage capacity in different parts of the landscape. Although each of these tasks can be undertaken separately using spatial software packages such as ArcGIS, GRASS, TIME, and MapInfo, this tool puts together all these tasks into a single application which provides the user with an option of undertaking some or all of them within this application. The technology used in this tool is supported by various peer‐reviewed publications (e.g. Tarboton 1997 , Gallant and Dowling 2003 ).  相似文献   
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With increasing urbanization and agricultural expansion, large tracts of wetlands have been either disturbed or converted to other uses. To protect wetlands, accurate distribution maps are needed. However, because of the dramatic diversity of wetlands and difficulties in field work, wetland mapping on a large spatial scale is very difficult to do. Until recently there were only a few high resolution global wetland distribution datasets developed for wetland protection and restoration. In this paper, we used hydrologic and climatic variables in combination with Compound Topographic Index(CTI) data in modeling the average annual water table depth at 30 arc-second grids over the continental areas of the world except for Antarctica. The water table depth data were modeled without considering influences of anthropogenic activities. We adopted a relationship between potential wetland distribution and water table depth to develop the global wetland suitability distribution dataset. The modeling results showed that the total area of global wetland reached 3.316×107 km2. Remote-sensing-based validation based on a compilation of wetland areas from multiple sources indicates that the overall accuracy of our product is 83.7%. This result can be used as the basis for mapping the actual global wetland distribution. Because the modeling process did not account for the impact of anthropogenic water management such as irrigation and reservoir construction over suitable wetland areas, our result represents the upper bound of wetland areas when compared with some other global wetland datasets. Our method requires relatively fewer datasets and has a higher accuracy than a recently developed global wetland dataset.  相似文献   
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分析了TAPI协议的概念以及使用它编写电话控制程序的完整步骤.主要介绍了TAPI协议接口的分类和TAPI电话应用的实现,对进一步研究TAPI在电话应用系统中的开发起到了一定的作用.  相似文献   
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目前气象信息传输监视工作主要依靠人工拨号辅助发送短信的方式将异常信息通知到台站,该方式的特点是对多个台站串行通知,及时性不足。介绍一种基于IMS的智能语音通知系统的设计与实现过程,包括系统硬件架构、软件系统设计。与基于语音板卡的方案相比,硬件架构以多媒体交换机为核心,以移动IMS为支撑,实现了TTS 4路并行转换、30路语音通道并发外呼;软件系统采用B/S和C/S相结合的方式来设计:C/S负责气象通信业务中异常信息的采集和语音通知的发送,B/S负责语音信息的显示、统计和分析。应用结果表明,该系统运行稳定可靠,体现了智能语音告警通知的优势。  相似文献   
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